We understand that your privacy is important and how the information you provide is used, stored and shared online. We respect and value your privacy and are committed to protecting your personal data of everyone who visits Our Site. The Policy contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
1. IMPORTANT INFORMATION AND WHO WE ARE
This website is not intended for children and we do not knowingly collect data relating to children.
Lindsey Sharratt is the controller and responsible for your personal data (collectively referred to as, “we”, “us” or “our” in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Our full details are:
Full name of legal entity: Ravenoak Enterprises Ltd
Name or title of person to contact: Lindsey Sharratt
Email address: firstname.lastname@example.org
Registered address: 272 Bath Street, Glasgow, G2 4JR
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website: https://ico.org.uk/.
We do care about your data protection rights on Our Site and request that should you wish to complain, we appreciate the opportunity to deal with your concerns by contacting us, using the above details, before approaching the ICO.
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Links to other Third-party websites, plug ins and applications
2. THE DATA WE COLLECT ABOUT YOU
The data being collected on Our Site includes, but not limited to the following areas:
Identity Data: first name, last name, username or similar identifier, title, date of birth and gender, profession and job title;
Contact and Profile Data: includes billing address, delivery or postal address, email address, telephone numbers preferences, interests; your username and password, purchases or orders made by you, feedback and survey responses;
Financial and Transaction Data: includes bank account and payment card details, such as credit/debit card numbers; details about payments to and from you and other details of products and services you have purchased from us.
Technical and Usage Data: includes internet protocol (IP) address*, your login data, web browser type and version*, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Our Site*; a list of URL’s starting with a referring site, your activity and information on this website, products and services and the site you exit to* (items marked *are automatically collected)
Marketing and Communications Data: includes your preferences in receiving marketing from us and any third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
3.1) when you register with us and set up an account to receive our products/services on our website:
3.2) when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
3.3) when you enter a competition, survey or promotion through a social media channel or Website;
3.4) when you apply for our products or services, or make payments to us, through this Website or otherwise;
3.5) when you elect to receive marketing communications from us
3.6) when you use our services or publications;
3.7) when you provide feedback.
To the extent that you access the Website, we will collect your Data automatically, for example:
- a) we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. We may also automatically collect personal Contact, Financial, Transaction, Delivery and about providers of payment and delivery services, such as Paypal and Stripe
- b) we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section headed “Cookies”.
4. HOW WE USE YOUR PERSONAL DATA
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below). We will only use your personal data when the law allows us to. Most commonly, the main legal bases we may rely on where we will use your personal data are:
4.1) Contract: where our use of your personal information is necessary for a contract, we have with you, or because you have asked us to take specific steps before entering into a contract;
4.2) Consent: You have given us clear consent for us to process your personal information for a specific purpose;
4.3) Legal and regulatory obligations: where our use of your personal data is necessary to comply with the law;
4.4) Legitimate interests: where our use of your personal information is necessary for our legitimate interests or those interests of a third party, your interests and fundamental rights do not override those interests
4.5) To keep you updated about our products and services where you have consented to this. We shall send this information to you by email, direct messages through social media or post. You have the right to withdraw consent to marketing at any time by contacting us on email@example.com, or by clicking on the ‘unsubscribe’ button in our emails.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website, plug ins or applications. Specifically, Data may be used by us for the following reasons:
- a) internal record keeping;
- b) improvement of our products / services;
- c) transmission by email of marketing materials that may be of interest to you;
Marketing and promotions
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your personal Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your Data when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at firstname.lastname@example.org any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Lindsey Sharratt to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Type of Cookie
Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Change of purpose, business ownership and control.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected
5. DISCLOSURES OF YOUR PERSONAL DATA
We may share your Data with the following groups of people for the following reasons:
a) our employees, agents and/or professional advisors – to obtain advice from professional advisers, HMRC and regulators;
b) third party service providers who provide services to us which require the processing of personal data – to help third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly
c) third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
d) third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:
a) with our offices outside the EEA;
b) with our service providers located outside the EEA;
c) if you are based outside the EEA;
d) where there is an international dimension to the services we are providing to you.
These transfers are subject to special rules under European and UK data protection law.
These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission. Please contact us using the details above if you wish to obtain a copy of those clauses.
If you would like further information please contact us using the contact details in clause 1 above.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will use technical and organisational measures to safeguard your Data, for example:
a) access to your account is controlled by a password and a user name that is unique to you.
b) we store your Data on secure servers.
c) payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
8. DATA RETENTION
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you use our products or services we shall retain your personal data for the time you are our client and for 3 years afterwards. If you are not a client we shall retain your data for 2 years following your last engagement with us.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see ‘Request erasure’ below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
9. YOUR LEGAL RIGHTS
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:
a) Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you,we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why
b) Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c) Right to erase – the right to request that we delete or remove your Data from our systems.
d) Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e) Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
f) Right to data portability – the right to request that we move, copy or transfer your Data.
g) Right to withdraw consent.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Changes to this privacy notice
To contact us, please email email@example.com
*Last updated August 2020